“ZenDesk”
Company: Zendesk ApS, Denmark
Type: Help Desk, Hosted Solution
URL: http://www.zendesk.com
Platform: Ruby/ HTML
Competitive Advantage:
Zendesk is a professional-grade help desk system that has an API for extensibility and a low cost proposition. It has been designed using ITIL best practices and is in every possible way geared towards providing support and service. Not customer relationship management, bug tracking or project management.